LED Wall Panels After-Sales Technical Support System
Our commitment to your display doesn’t end at installation. Responsive troubleshooting, RMA, repairing is obligatory to guarantee zero or minimal downtime.
24/7 Response
Global Coverage
Expert Engineers
LED Wall Panels Warranty Policies Service Standards
Our comprehensive warranty provides the peace of mind needed to safeguard your investment.
Warranty Period
Standard & Extended Options
Depending on product series, we usually offer free 2-year limited warranty with coverage of the most common problems. Paid extended warranty is also available.
2-5 Years Standard Warranty
Lifetime Technical Support
Optional Extended Warranty
Warranty Coverage
What is Included
Including repairs, part replacements for modules, PSU’s, cards that fail under proper use or handling.
Dead LEDs(dead pixels)
Control System Failure
Defective PSU’s
Non-Warranty Cases
Exclusions
Does not cover damage caused by force majeure, improper handling by third parties, human sabotage or use in non-approved environments.
Force Majeure & Disasters
Unauthorized Disassembly
Improper Handling
LED Wall Panels After-Sales Service Workflow
Please feel free to reach out if you need any after-sales support. We’ll get back to you as soon as possible.
1
Submit Issue
Submit a support ticket via email or phone with a detailed description of the problem.
2
Technical Assessment
Our team will conduct problem analysis or remote diagnostics within 12 hours.
3
Solution Provided
Send replacement parts, handle RMA’s or schedule remote or on-site assistance.
4
Feedback & Resolution
Close the ticket with customer satisfaction.
Contact for After-Sales Services
Please contact us if you need a solution to your ongoing project!
*We respect your confidentiality and all information is protected.